State Farm® Insurance Agent Veronica Schlagel

"We made the decision to leave State Farm after ongoing and deeply concerning issues involving repeated account confusion between our household and another family member. Despite multiple attempts to clarify that we are separate parties, we were consistently told that removing my father in law from our policy would result in higher rates. We trusted the guidance we were given and relied on the assumption that the information provided was accurate and in our best interest.

After leaving, we unfortunately learned that this was not the case. Once we removed my father in law from the policy, we received a significantly lower quote while still maintaining full coverage on our vehicle. Discovering that we had been paying more unnecessarily was extremely frustrating and undermined the trust we had placed in their advice.

Following our departure, I still had an open claim, and the experience deteriorated significantly. The professionalism and customer service we once experienced disappeared. Communication became aggressive and unproductive, and I was informed that they would not speak with me directly without involving their attorneys. That shift in tone was alarming, unnecessary, and deeply disappointing. Ultimately, I resolved the matter independently.

What is most concerning is that nearly a year after terminating our policy, we continue to receive mail addressed to an entirely different family with the same last name individuals who have no connection to our household or address. Despite repeated notifications, this administrative confusion persists. This reflects a serious lack of internal accuracy and raises valid concerns about privacy and record management.

Insurance is built on trust, transparency, and competence. Unfortunately, our experience here with STATE FARM at Veronica‘s office, reflected the opposite a pattern of mismanagement, poor communication, and disregard for customer concerns. For a company that promotes reliability and integrity, this was profoundly disappointing."

"Naomi is very helpful, excellent communication and took time to explain everything and compare policies."

"Sonya was absolutely amazing!! She made the process of switching over states so easy. Best insurance experience to date."

"She offered service that I was not aware of and made sure I could ask lots of questions. I appreciated her apptoach"

"Naomi was so helpful, we had a tough situation that was time sensitive and she went above and beyond to make sure we had everything we needed. Thank you so much!"

"Easy to work with!"

"The service I received today was absolutely top notch! Which is not uncommon."

"Naomi was great to work with. She was friendly, patient, and thorough with her explanations, also very prompt. I appreciate the service. Thank you!!"

"Sonia was so helpful and accommodating. Everyone in the office is welcoming and friendly. Love this office!"

"We bought a new Nissan Ariya and as usual Sonya answered all of my questions in a few minutes and we are ready to go!! Thanks again Sonya!!! Larry and Candace Craig"

"Top notch agency, Never any issues, All employees treat you like family, couldn't ask much more."

"Super friendly and eager to help me."

"Thanks for a great experience! Took care of all our needs and very professional."

"Super friendly, professional, and explained things very well."

"Lucinda is always ready to help! Even when she is not on the clock!"

"Lucinda is a 10/10 she deserves a 110% raise."

"Always very helpful and extremely professional in all the years (20+) of doing business with Veronica Schlagel's office."

"Always very quick to respond and help whenever needed! Great rates and insurance you can count on! Sonya is a rock star, she always takes amazing care of us!!"

"Saved money with State Farm! Naomi took great care of me!"

"Lucinda has been my go to for over 27 years. No matter what my needs are, she is patient & pleasant to work with. She always finds a way to meet my insurance needs."

"Sonya is a great lady with all the facts and good way to make sure you get the facts with all honesty and care, State Farm is lucky to have her!!!"

"I personally enjoyed meeting with Sonya. And she was able to assist me with all of our needs even more. What a blessing I highly recommend, Sonica and Veronica's ."

"Veronica and her team have been a great help to us since moving to Johnstown."

"Best insurance office and staff that we’ve ever encountered!!! Caring and professional!! We recommend this office and staff to anyone looking for insurance!!!!"

"Always great experience"